RETURNS AND EXCHANGES POLICY

Online purchases are valid for exchange, credit, or refund within 30 days from the ship date.

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at +41788531316 within three (3) days of receipt. You may also email us at concierge@manuinteriors.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

You will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc). Returns must be received in original condition and in the original packaging within 30 days. Lighting must be returned in the original packaging, packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return.

Credit card orders will receive refunds in the form of a credit back to the original account.

In-stock items normally ship within 2-3 business days after an order has been placed. Items that are not in stock will be shipped in 2-3 weeks. Once an item has shipped, cancellation is not possible. 

The items that are on sale are not eligible for refunds or exchanges.

We can help you make a return, contacting our customer service team at: concierge@manuinteriors.com, or at +41788531316. You must include your order number, prepay the postage, and insure each package.

Lighting must be returned in the original packaging, packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return